FAQ – Frequently asked questions
FAQ – Frequently Asked Questions
Thousands of people visit our homepage every day. Many email us with questions or phone us. Here we have put together some of the most common questions about the airport and travel.
Can I book in an extra bag?
Some of the most common questions from passengers are about baggage. Many wonder if, for example, you can book in more bags, after having booked the journey itself.
For the most recent and relevant information, please go to each airlines own website:
How do I contact Ryanair?
You can phone the airline's customer services on +46(0)900 20 20 240. This is a chargeable call that costs SEK 4 per minute and they speak English. Many answers are available on Ryanair's homepage www.ryanair.com; click on "travel questions".
Are there any domestic flights from the airport?
Today we have year-round service to Visby with Gotlandsflyg.The flight goes three days a week, Tuesday, Friday and Sunday.
I collect pens, tags, postcards and other things from airports. Can you send me anything?
We get questions like this almost every day and unfortunately we are unable to answer every one. The airport has very little gift advertising and there is no point in sending mail requesting such items.
What can I take in my hand baggage?
New rules apply as from 6 November 2006. Read more here>>
What is the latest check-in time at the airport?
The airlines recommend two hours before. The bag drop desk closes, without exception, 40 min prior to departure according to the timetable. This means that if the plane is delayed, you still have to leave your baggage in at the latest 40 minutes before the original departure time!
If a flight is cancelled, when will I find out? Can I call?
Flights can be cancelled for different reasons, e.g., technical problems or extreme weather conditions. Such events cannot be foreseen, but the rule is to always go to the airport and await information there. Decisions on whether or not to fly can be taken at short notice. There is therefore not usually any point in calling or emailing us. The companies do not normally give any compensation for flights that are delayed or cancelled for reasons beyond their control.
It may therefore be advisable to take out suitable private travel insurance to cover such circumstances. Insurance is often included when purchasing travel by credit card, or it may be covered by home insurance.
Are there buses in connection with arriving and departing flights?
Yes, the flight bus operates according to the airlines' timetables between the airport and the Nils Ericson Terminal by the Central Station in the centre of Göteborg. The exit at the NE Terminal is usually number 29, though this can change so always check the signs. The journey takes approx 25 min and costs SEK 60. Read more here >> or at www.flygbussarna.se.
Is there long-term parking, can it be pre-booked and is it covered by surveillance?
There are approx 1500 chargeable parking spaces in total. You´ll find the current prices here >>. The long-term car park is enclosed and has gates that are locked at night. There is also camera surveillance. Unfortunately, we cannot take advance bookings. NB The long-term car park is locked daily at 10:15 pm and reopens at 6:15 am. During this time, it is not possible to get your car!
Does the airport have disabled parking? And what if I need assistance?
There are a small number of parking spaces reserved for cars with a disability permit at the western long-term car park (V1).
The spaces are directly on the left after entering the gate/barrier. For prices, please look here >>>. There are also disabled parking spaces in the short-term car park. The parking spaces cannot be booked in advance.
If you are in need of assistance in connection with your flight, notify the airline when you book your trip. We will then receive information from the airline. If you have any questions about this please contact us.
Can I change money at the airport? Is there a cash machine?
There is a cash machine (ATM) on the outside, left end of the terminal. Here you will be able to cash Swedish money, but also Euro and Pounds (GBP).
Do I need a passport to travel to London?
You always need a valid passport when travelling outside the Schengen states and a valid national ID in the Schengen states. No driver's license.
My passport has expired and I haven't got time to get a new one before my departure from the airport. What should I do?
You must obtain a provisional passport, which is only valid for the journey concerned. It is issued by the police.
How much baggage can I take on the flight?
That varies between different airlines. Check on their homepages. For Ryanair, see here >>
Where can I read more about the airlines' terms and conditions before the trip?
At www.ryanair.com there is a big section on travel questions that answers most things. Similarly, you can study the conditions of travel for Wizz Air on their homepage.
Are there taxis and can I hire a car at the airport.
Of course, two taxi companies serve the airport and there are three hire car companies here. Read more on the page "For the traveller" >>.
Is there a restaurant at the airport?
Our restaurant serves sandwiches and a variety of light dishes. Read more here >>
Are there any shops?
There are one shop, one coffee shop and a bar in the departure lounge. Your can find cosmetics, chocolate, travel accessories etc. Before the security control (near the restaurant) here is a kiosk "Airport Shop" that sells newspapers, sweets, cold drinks and lots more. Read more here >>
I would like you to start an air route to destination X!
The airport does not decide the routes at City Airport; that is done by our customers, the airlines. If there is sufficient interest and thereby a basis for a service to a certain destination, the airlines contact us and negotiate the terms of a new route. These include planes not making too much noise and being of the right size. If you would like a particular destination from Göteborg City Airport, please contact the airlines directly.
My baggage was damaged on my last trip. Can I claim compensation?
Firstly all damage must be reported to the staff at the airport directly on arrival. The airlines' rules for damaged baggage then apply. See their homepages. In some cases your home insurance or travel insurance, if you have one, may provide some cover.
I would like to go on a flight (sightseeing) over the West Coast. Does the airport arrange such flights?
No, we do not. But there are companies at the airport that operate sightseeing flights, aerial photography, etc. For example, try to contact the flying clubs at the airport for more information.
I forgot my valuables at the airport!
Valuables (wallet, cell phone, etc) can be picked up against description at the airport during business hours, weekdays at 9-16.
I have remarried and changed my name. Which name should I book in?
The name in which you book your ticket must be the same as the name in your passport.
Is there anything that can help ear pain when I fly?
Yes, there are special earplugs that alleviate discomfort. These are available to buy from the shops at the airport.
